Cancellation Policy
If your subscription was purchased via our website (Stripe checkout), you have the flexibility to cancel your subscription at any time.
Effect of Cancellation: Canceling your subscription will strictly stop future renewals.
Access: Your subscription will remain active until the end of the current billing period.
No Further Action: Once canceled, no further charges will be applied.
Refund Policy
Access to ChatPrime is provided immediately after purchase as a digital service. Therefore, as stated in our policy, refunds are generally not provided for web-based subscriptions once the service has been accessed or used.
However, we review requests on a case-by-case basis depending on:
Individual circumstances.
Usage status of the service.
Applicable consumer protection laws.
Important Refund Conditions:
First Payment Only: Refunds, if approved, apply only to the initial subscription payment.
Renewals Are Non-Refundable: Renewal payments and recurring charges are strictly not refundable. It is the user's responsibility to cancel before the renewal date.
Active Status: Subscriptions remain active and billable unless canceled before the renewal date shown in your confirmation email.
Need Assistance?
If you are unsure which platform you used for your purchase, believe there has been an issue with your access, or need help reviewing your account details, please create ticket from here.